Monitor and maintain IT Assets securely
Our certified desktop technicians will support the entire life-cycle of your IT assets from product creation and employee allocation to disposal, delivering personalized desktop services focused on the complexities of your environment and the technological capabilities of your end-users.
Over the years we have gained realistic expertise with much users in Asia – Pacific region to design, execute and operate help desk as well as on-site and remote desktop support operations. We leverage these resources, experience , and skills in desktop support to drive changes and efficiencies for our clients.
Desktop Install, Transfer, Connect, and Alter Services (IMACs)
Move to a brand new office? New operating system to roll out? To help deploy new equipment, upgrade older computers, update software and hardware, and migrate data, our technicians will provide computer desktop support. To ensure continuity and accuracy, we do log-operation. Our team will also educate end-users on any and all improvements that have been made.
Upgrades, migrations, & help operating systems
If you are rolling out the new OS patches or updating a Windows 10 business, our team supports you – from initial design and planning through testing and implementation to ongoing support. On the current Windows operating systems, our technicians are qualified and certified, and will follow validated procedures to ensure a smooth transition to your new platform.
Hardware & Roll-Out Applications
Our team of experts will help identify the overall plan for regularly updating and replacing hardware and software, and include scheduling, updates, and implementation training, archiving and transferring data , managing end-user sign-off, and developing a support system that operates in tandem with the dedicated support team.
Standardization of desktops can help significantly minimize complex support problems associated with non-standard and untested environments. MKINDO technicians build and maintain regular desktop / laptop images, keeping end-user PCs up-to – date on the latest applications and operating systems accepted.
Virus and Compliance Management
Critical to a secure , safe IT environment, Anti-Virus / Security Management ensures enforced adherence to the corporate security strategy by tracking and installing security software across the organization and ensuring up-to – date virus definitions, compliance with anti-virus tests, patch deployments and use of disk encryption. For more information please visit our Constructive Management page.
Stable user data to your laptops and desktops with our backup tool. Our processes and facilities ensure that sensitive data from your workers is backed up regularly and safely, and can be retrieved easily in case of data loss.
Tracking The Properties
We can keep you updated by collecting comprehensive information on your IT properties including: specifications of the hardware, serial numbers, applications and models, patch levels, amounts, locations, and more. Our technicians will ensure license enforcement through audits and subsequent recommendations, boost device efficiency and get full value from your IT investment. Our skilled technicians are also qualified in the latest software packages for asset management, including Altiris and the Microsoft SCCM.
Many projects generate both expected and unexpected increases in the requirements for capital. MKINDO software team is your trusted advisor for the entire life-cycle of your devices for special projects. If you need support with migrations and roll-outs (e.g. Windows 10, Microsoft Office 365), or you want to build a standard picture for future use, our professional technicians can provide top-of-the-line services when you need that extra help.